Accessibility Policy

Triple Crown Enterprises Ltd. (TCE) is committed to preventing, identifying, and removing barriers that impede the ability of people with disabilities from receiving access to our business services, employment, communication and information in compliance to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Regulation 429.  We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA. 

TCE is committed to providing a barrier-free environment for people with disabilities based upon the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA. 

Assisted Devices: Supports (both physical and otherwise) which are in use by persons with disabilities. Examples include but are not limited to: wheelchairs, TTY services, brail coding, text to speech software).

Disability: Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality forgoing, include diabetes mellitus, epilepsy, brain injury, any degree of amputation, lack of physical coordination, blindness or visual impediment, physical reliance on a service animal, wheelchair or other appliance or device. A condition of mental impairment or developmental disability. A learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language. A mental disorder. An injury or disability for which benefits were claimed or received under the Workplace Safety and Insurance Board plan. Includes disabilities of different severity, visible as well as non-visible, including effects which may be permanent, temporary or transient in nature.

Service Animals: Any animal including dogs, which have specifically been trained for the purpose of being an assistance device to a person with a disability.

Support Person: Any person who accompanies a person with a disability, in order to help with various barriers (example: communication barriers, physical barriers), medical needs or with access to goods or services. Support Persons may be trained Personal Support Workers, family members, friends or any other individual acting in that role.

TCE will ensure that we take steps to identify and remove barriers to access for people with disabilities by:

  1. Encouraging people with disabilities to use their personal assistive devices, support animals and/or support persons.
  2. Enabling people with disabilities to access our services by offering assistive devices.
  3. Communicating with people in a manner which takes into account their disability.
  4. Allowing people with disabilities to bring their service animals or support person into our work environments.
  5. By requiring people with disabilities to utilize assisted devices where access to our work areas may pose a health and safety risk to themselves or others, while in these areas.
  6. By providing accessibility training to TCE staff who may serve the public and those involved in policy formation.
  7. By providing notice where services or facility interruptions may effect people with disabilities.
  8. Establishing a feedback process whereby anyone may comment on TCE’s ability to provide access to our business services in relation to people with disabilities.
  9. By providing people with disabilities access to our business services which is dignified, independent, integrated and as equal to standard service as possible.
  10. By providing a copy of this policy upon request.

TCE will provide accessible formats and communication supports for persons with disabilities, in a timely manner that takes into account the person’s accessibility needs; and at a cost that is no more than the regular cost charged to other persons. We will consult with the person making the request.  

If any information or communications are unconvertible, we will provide the person requesting the information with, an explanation as to why the information or communications are unconvertible; and a summary of the unconvertible information.

TCE may experience occasional disruptions whereby we are unable to offer assess to our business services to people with disabilities. In such cases, TCE will provide reasonable notice regarding the disruption as soon as possible, the nature of the issue, the estimated duration of the disruption, alternative service options where available, contact information, and the efforts being taken to restore access.

Written notice may be placed in one or more of the following locations: our public areas (i.e. front doors, lobby areas), common areas (i.e. lunchrooms), our public web site. Our property manager may be contacted where the service interruption is due to a physical barrier, corrective measures will be implemented. Notices will be removed once the issue has been resolved.

TCE welcomes feedback in respect to this policy. We consider resolution of concerns and customer feedback important in our efforts for continuous improvement. TCE will provide a mechanism for feedback in the following ways:

  1. Publicizing our contact information in public locations such as our company website.
  2. Forwarding any concerns (verbal, written or any other format) to Human Resources in a prompt and timely manner. Accepting feedback in all formats which take into account the needs of people with disabilities.
  3. Receipt of the feedback will be acknowledged by Human Resources in a way which takes into account the way the person with disabilities needs to receive the acknowledgment.
  4. All feedback will be reviewed, discussed, and any corrective actions available will be considered.
  5. Follow up with the individual providing the feed back with regards to the discussions and any resulting corrective actions.

TCE will ensure that individuals on our staff who deal with members of the public or other third parties on behalf of the provider or who participate in the development of the policy, practice and procedures, will receive on-going training. Training will include:

  1. Information on the AODA and Ontario Human Rights Code.
  2. How to interact and communicate with people with various types of disabilities.
  3. Information about assisted devices, service animals and service people.
  4. How to use TCE assisted devices equipment (if applicable).
  5. What to do if a person with a disability is having difficulty accessing TCE’s business services.

Training records will be kept in the TCE electronic training log. Training content will be publicized on the TCE intranet. This training will be available to any party who requests it.

 

TCE will also ensure that all staff, contractors and new employees will receive training in AODA requirements. The TCE policy, action plan and statement of commitment will be posted in a central and visible location for TCE staff to access.

Training 

  • Accessible Customer Service Standard and the Integrated Accessibility Standards Regulation training provided to all new hires, within one month of hire,  
  • Training is provided with any updates or changes to regulations. 

Planned Action 

  • Refresher training on AODA/IASR every two years for employees. Ensure all current employees receive refresher training by end of December 2023.  

Information and Communications Standard  

TCE is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. 

Action Taken: 

Planned Action: 

  • Compliance with the AODA protocols will be incorporated into the selection criteria for vendors for technology, website and software development initiatives. 
  • Review all emergency procedures, plans and public safety information for locations and improve written and verbal communications to reduce/remove barriers in the event of emergency. Ensure all safety plans have updated procedures by September 2024. Continue to review potential barriers in the future.  

Employment 

TCE is committed to fair and accessible employment practices. 

Action Taken: 

  • Informing of applicants throughout the recruitment stages of accommodation process.  

Planned Action: 

  • Review and relaunch of all new policies, including accommodation and return to work processes and employee supports. Ensure completion by end of December 2022.  
  • Review and relaunch all workplace emergency response safety information, ensuring accessible format and awareness to employees in emergency situations. Completion by December 2022. 

Design of Public Spaces 

TCE is committed to ensuring newly constructed or redeveloped public spaces to be accessible for people with disabilities. 

Action Taken: 

  • TCE ensures that all renovations or newly constructed public spaces meet the public space standard of AODA.  


Level Triple-A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0

Privacy Policy

TCE respects the privacy of our clients. We protect any personal information that we may acquire and adhere to all legislative requirements with respect to protecting privacy.

We collect information from you when you subscribe/fill out a form.

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer services (your information helps us to more effectively respond to your customer service requests and support needs).

Note: You can contact us through the information on the “Contact” page of our website.

Yes, we do use cookies.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may only release your information when we believe release is appropriate to comply with the law, to protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibly or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using or site, you consent to our privacy policy.

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 6/20/2018.

Terms and Conditions

Please read these Terms and Conditions carefully. Using this website constitutes your agreement to these Terms and Conditions (Collectively, these “Terms”). If you do not accept these Terms, you are not authorized to access and/or use this website. If there are any questions regarding these policies, terms, and conditions, you may contact us at info@tceont.com.

Unless otherwise provided in an executed license and service agreement (an “Agreement”) between you and TCE, you are only authorized to view and download the materials at this Site for your internal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials or any copies of the materials. Except as specifically provided in an Agreement, you may not modify the materials on this website in any way or reproduce or publicly display, perform, or distribute, copy, transmit, publish, license, create derivative works from, transfer or sell or otherwise use them for any public or commercial purpose. For the purposes of these Terms, any use of these materials on any (i) website other than the website or (ii) networked computer environment, for any purpose not specifically contemplated in an Agreement is prohibited. The materials on this website are copyrighted and any unauthorized use of any materials on this website may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to access and use this website automatically terminates and you must immediately destroy any downloaded or printed materials.

You agree to indemnify, defend, and hold TCE, its employees, directors, third party service providers and affiliated entities harmless from and against any and all liabilities, costs and expenses including reasonable attorneys’ fees, related to any violation of these Terms by you or in connection with your use of this website.

TCE may revise these Terms at any time by updating this posting. Accordingly, you are encouraged to periodically review the Terms. Subsequent to such modification, your further use of this website shall be deemed to constitute acceptance by you of the modified Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages on this website.

If any provision of these Terms is invalid or unenforceable under applicable law, then it shall be, to that extent, deemed omitted and the remaining provisions will continue in full force and effect.

Unless specifically provided herein, these Terms constitute the entire agreement between you and TCE with respect to your use of this website. There are no representations, warranties, conditions or other agreements, express or implied, statutory or otherwise, between the parties in connection with the use of this website except as specifically set forth in an Agreement. If there is any conflict or inconsistency between these Terms and the provisions of an Agreement between you and TCE, the provisions of the Agreement shall govern.

Your authorization to access and use this website shall automatically terminate if you are in breach of any of the provisions contained herein. Unless otherwise specified in an Agreement, TCE reserves the right, in its sole discretion, to terminate your access to this website and the related services or any portion thereof at any time, without notice.
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Triple Crown Enterprises Ltd.  |  665 Parkdale Ave. N  |  Hamilton ON  |  L8H 5Z1

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Triple Crown Enterprises (TCE) is an ISO 9001:2015 and COR™ Certified construction services firm based in Hamilton, Ontario.  For over 30 years we have a proven reputation for providing exceptional civil, structural, and electrical installations, complex concrete pours and formwork, general construction works, and custom metal fabrications to clients across Southern Ontario and the Greater Toronto Area.

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